VUST Refund Policy

VUST provides digital access to AI tools, Telegram bots, web tools, passes, subscriptions, and Balance-based one-off actions. Once an AI result or digital access is delivered, the service is generally considered used.

This policy does not promise automatic refunds. Some payment platforms may apply their own rules, time limits, review process, or restrictions.

• Telegram Stars purchases are processed through Telegram's payment surfaces and may be subject to Telegram's platform rules.
• Tribute purchases are processed through Tribute and may be subject to Tribute's payment and dispute rules.
• OxaPay crypto purchases are processed through OxaPay; value is applied only after the provider confirms the payment as completed.
• VUST may use payment status from these providers to grant passes, subscriptions, Balance, or tool access.
• VUST does not collect full card numbers through its own website.

Naming a payment platform, marketplace, model, or provider does not imply that it sponsors or endorses VUST. A real affiliate, provider, or partner relationship is disclosed separately where it affects the transaction.

• Core, Pro, Max, Review Pass, and other duration-based passes, including the earlier Founder Pass.
• Balance top-ups and internal credits where available.
• One-off AI tool actions paid with Balance or another supported method.
• Telegram-native and web-based digital service access.

VUST sells only its digital analysis, monitoring, access, and credit products. It does not sell, ship, warrant, return, or refund goods purchased from a marketplace or third-party merchant.

• Duplicate charge for the same product or entitlement.
• Payment completed but entitlement, pass, or Balance were not granted.
• Technical failure where no AI result, access, or usable digital benefit was delivered.
• Clear billing mismatch between the product shown at checkout and the product granted.
• Refund or correction required by applicable law or payment-platform rules.

VUST may resolve an issue by granting the missing entitlement, restoring Balance, retrying delivery, or issuing a refund where technically and commercially available.

• Delivered AI result after a paid or Balance-based action.
• User changed their mind after using a pass, subscription, Balance pack, or generated result.
• Quality preference, tone preference, or subjective dissatisfaction unless VUST separately approves an exception.
• User submitted the wrong text, file, prompt, URL, image, account, or settings.
• Loss of access caused by losing or changing a Telegram account outside VUST control.
• Third-party platform limitations after digital access was granted.
• A later change in a third-party product's price, stock, seller, rating, reviews, delivery terms, or marketplace listing after VUST delivered the requested snapshot or alert.

Marketplace and price information is time-sensitive. A delivered analysis or alert describes the evidence available when it was generated and is not a guarantee that a third-party offer will remain available.

Duration-based passes grant access for the stated 30-day period once activated. Cancelling renewal stops future charges but keeps the already-paid period active until its end date. If activation fails after a completed payment, contact support. If the pass was granted and used, it is normally not refundable.

Balance pays for eligible one-off actions. Some actions first place a temporary hold for the shown price and capture it only after the result is delivered; a hold that is released is not a charge and does not need a refund. If a tool fails before delivering a result, VUST may leave Balance unused, restore Balance, retry the action, or handle the case manually depending on the tool and ledger state.

If a result was delivered, the Balance action is normally considered used. Support confirms a restoration or refund only after the ledger or payment provider confirms it.

Contact @vustbot with the product name, approximate payment time, Telegram account used, and a short description of the issue. Do not send full payment card numbers or raw payment credentials.

VUST may ask for additional information needed to locate the transaction. Payment identifiers, when needed, should be shared only through support and not posted publicly.

Nothing in this policy excludes or limits non-waivable refund, cancellation, or consumer rights granted by applicable law.